Guinness World Records for Marketing Purposes

The Guinness World Records (formerly known as the Guinness Book of Records) is a very popular publication. In fact, it is so popular that according to Wikipedia, it holds the world record for the best-selling copyrighted book series of all time. Given its popularity, it’s not surprising that brands have … “Guinness World Records for Marketing Purposes”

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Sometimes It Pays to Trust Your Gut

As I mentioned in my last blog post, it is important that organizations measure the success of all of their marketing efforts. In most cases, measurement is required to justify the costs associated with each marketing campaign. Furthermore, when you monitor the results of each campaign on an ongoing basis, … “Sometimes It Pays to Trust Your Gut”

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The Hidden ROI of Social Media Marketing

As a former survey researcher, I understand the importance of measuring the success of your marketing efforts. If you don’t have a way to measure how well any given marketing campaign is doing, how do you know whether or not it’s worth the time and effort? And, maybe more important, … “The Hidden ROI of Social Media Marketing”

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The Power of a Positive Online Review

As I have mentioned in other blog posts, the Web has changed the rules when it comes to spreading information about local businesses. This is particularly true when we look at reviews that are given to local hotels, stores and restaurants. Before the advent of the World Wide Web, when … “The Power of a Positive Online Review”

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Beyond the Check-In: Three Cool Uses of Location-Based Social Networking Sites for Marketing Purposes

Location-based social networking sites have not gained mainstream acceptance. However, the number of people using location-based social networking sites is still growing. As mentioned in a previous post, titled “In the Spotlight: An Introduction to Foursquare for Business,” Foursquare recently passed the 10 million user mark. As I also mentioned … “Beyond the Check-In: Three Cool Uses of Location-Based Social Networking Sites for Marketing Purposes”

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Educating Employees About Brand Advocacy

Word-of-mouth marketing is talked about a lot these days, thanks in part to the increased connectivity that Web 2.0 has given us in recent years. It’s therefore not surprising that companies all over the world have put an increased focus on providing the best customer service possible, in an effort … “Educating Employees About Brand Advocacy”

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Deliver a Better Product to Increase Sales

There’s been a lot of talk about where companies are spending their marketing budgets lately. As many market research companies are reporting, many businesses are moving their marketing dollars from traditional media to new media marketing channels in an effort to keep up with their competitors and reach their customers … “Deliver a Better Product to Increase Sales”

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A Case Study on the Importance of Good Customer Service: Sig Samuels Dry Cleaning Co.

Many people will agree that having a dry cleaner that you can trust is a fairly important thing (it really only takes the loss of one of your favorite shirts to learn that lesson.) So, when I moved to Midtown Atlanta in the summer of 2010, one of the first … “A Case Study on the Importance of Good Customer Service: Sig Samuels Dry Cleaning Co.”

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