The Future of the Retail Sales Associate—Another Reason Why Retailers Need to Provide More Mobile-Optimized Content Online

The way customers shop, in general, is changing with more and more customers going online to research and buy products. Furthermore, smartphones have also modified the way customers shop in brick-and-mortar stores. This means that retailers are going to need to rethink everything. And, that means everything. For store employees, … “The Future of the Retail Sales Associate—Another Reason Why Retailers Need to Provide More Mobile-Optimized Content Online”

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Continuous Education Will Be Required to Keep up with Technological Change

The rapid advancements in technology, including artificial intelligence (AI) and robotics, are changing the work that we do and the way it’s done. In fact, an article published on the CNBC website in October of 2017 cites a 2013 study conducted by Oxford University that “estimates that 47 percent of … “Continuous Education Will Be Required to Keep up with Technological Change”

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An Early and Online 2015 Holiday Shopping Season – Why REI Closing on Black Friday Is Good Business

The business world was buzzing this week about REI’s decision to close its brick and mortar stores on one of the busiest shopping days of the year—Black Friday. While it might have cost them some money in the short term, it was a very savvy business decision for many reasons. … “An Early and Online 2015 Holiday Shopping Season – Why REI Closing on Black Friday Is Good Business”

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In Business or Politics, Dissent Is Not Disloyalty

“We must not confuse dissent with disloyalty. We must remember always that accusation is not proof and that conviction depends upon evidence and due process of law. We will not walk in fear, one of another. We will not be driven by fear into an age of unreason, if we … “In Business or Politics, Dissent Is Not Disloyalty”

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Insights From the SHRM 2011 Employee Job Satisfaction and Engagement Survey Report

According to the Society for Human Resource Management (SHRM) 2011 Employee Job Satisfaction and Engagement report, 83% of U.S. employees were at least somewhat satisfied with their jobs in 2011. While the percentage of employees who are satisfied with their jobs has been trending downward since 2009, the percentage of satisfied … “Insights From the SHRM 2011 Employee Job Satisfaction and Engagement Survey Report”

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Providing a Great Work Environment Is Good for Business

A recent article that was posted on CNNMoney.com reminded me of the fact that providing a great work environment for its employees is extremely important for any company. Companies that provide a great work environment for their employees not only generate good will within the community, but they also tend … “Providing a Great Work Environment Is Good for Business”

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The Business Decision: Unintended Consequences

Every waking minute, humans make choices. Do you wear the blue shirt or the white one? Do you eat lunch at Subway or McDonald’s? Do you eat lunch at all? Sometimes, external factors influence the decisions that we make. But in the end, we are still making a decision. When … “The Business Decision: Unintended Consequences”

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Educating Employees About Brand Advocacy

Word-of-mouth advertising is talked about a lot these days, thanks in part to the increased connectivity that Web 2.0 has given us in recent years. It is not surprising, then, that brands all over the world have put an increased focus on providing the best customer service possible, in an … “Educating Employees About Brand Advocacy”

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